Privacy policy

Last updated: November 13, 2025

Maison Mendi operates this store and website, including all information, content, features, tools, products and related services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). Maison Mendi is a Shopify-powered store, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms governing the collection, use and disclosure of your personal information as described herein.

Personal information we collect or process

When we use the term “personal information,” we refer to information that identifies you or that can reasonably be linked to you or to another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be used to identify you. Depending on how you interact with the Services, your location, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

Contact details, including your name, address, billing address, shipping address, phone number and email address.
Financial information, including credit card, debit card and bank account numbers, payment card information, bank account details, transaction details, payment method, payment confirmation and other payment-related details.
Account information, including your username, password, security questions, preferences and settings.
Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange or cancel, as well as your past transactions.
Communications with us, including information you include when contacting customer service or submitting inquiries.
Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
Usage information, including information about how and when you access or interact with the Services.

Sources of personal information

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Services, communicate with us or otherwise provide personal information;
Automatically through the Services, including from your device when you use our products or services or access our websites, and through cookies and similar technologies;
From our service providers, when they implement certain technologies or collect or process personal information on our behalf;
From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, customizing and improving the Services. This includes processing payments and orders, managing your account, remembering preferences, organizing shipping, facilitating returns and exchanges, enabling reviews, and creating a personalized shopping experience, such as recommending products relevant to your interests.
Marketing and advertising. We may use your personal information to send marketing, promotional or advertising communications by email, SMS or post, and to display online advertisements related to our products or services, including based on your activity on the Services.
Security and fraud prevention. We use personal information to authenticate accounts, provide secure payment experiences, detect and prevent fraudulent or illegal activity, and protect the security of our Services. You are responsible for maintaining the confidentiality of your account credentials.
Communicating with you. We use your personal information to provide customer support, respond to inquiries and maintain our business relationship with you.
Legal reasons. We may use personal information to comply with applicable laws, respond to lawful requests from authorities, enforce our terms and policies, and protect our rights and those of our users or third parties.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

With Shopify, service providers and other third parties who perform services on our behalf, such as payment processing, IT services, analytics, customer support, cloud storage, order fulfillment and shipping.
With marketing and business partners to provide marketing services and targeted advertising. Depending on your location, you may have the right to opt out of certain data sharing for targeted advertising purposes.
When you instruct us or provide consent, such as for product delivery or through social media integrations.
With affiliates or within our corporate group.
In connection with a business transaction, such as a merger or insolvency, or to comply with legal obligations, enforce policies, or protect rights and safety.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access to and use of the Services in order to provide and improve them. Information submitted through the Services may be transferred to Shopify and third parties located in other countries. Shopify may process personal information as a data controller for certain enhanced features. For more information, please consult Shopify’s Consumer Privacy Policy and the Shopify Privacy Portal, depending on your location.

Third-party websites and links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy or security practices of such third parties, and we encourage you to review their policies before providing any personal information.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and retention of information

No security measure is perfect, and we cannot guarantee absolute security. Personal information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes or enforce agreements.

Your rights and choices

Depending on your location, you may have rights regarding your personal information, including the right to access, delete, correct or receive a copy of your data, and to opt out of certain communications. Residents of the UK or EEA may also have rights to object to or restrict processing, or to withdraw consent where applicable.

Complaints

If you have concerns about our handling of your personal information, you may contact us using the details below or lodge a complaint with your local data protection authority.

International transfers

Your personal information may be transferred, stored or processed outside your country of residence. Where required, we rely on appropriate safeguards such as standard contractual clauses.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The updated version will be posted on this website with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us by email at contact@maisonmendi.com or by mail at 1 Boulevard Saint Denis, 75003 Paris, France.
For the purposes of applicable data protection laws, Maison Mendi acts as the data controller of your personal information.